Sales Team Lead

Sales Team Lead – Oxford

Permanent, full time

About us

Oxford Summer Courses was founded by a network of Oxford alumni, who are determined to share the magic of the university and the city with the wider world. Since 2010, we have expanded around the world, and are one of the fastest growing education companies in the UK and Europe.

Oxford Summer Courses seeks an outstanding professional with an eye for detail and passion for education to join our fast-growing company. You’ll maintain a pipeline of motivated students for our high-quality residential summer courses in Oxford, Cambridge, London and internationally in Singapore, India and the USA.

About the Role

As Sales Team Lead you will lead the team responsible for recruiting students to study with us in 2020. 

As well as managing your own pipeline, you will also manage a small team of admissions advisors (who are often based in-country) to achieve personal and team sales targets. You will lead on data analysis to ensure we use our marketing and sales resources effectively. You’ll gain an intimate understanding of our sales process and how we track and adjust spending using objective key results (OKRs).

You’ll work with our Senior Admissions Manager to progress students along our applications process using our Salesforce database as well as replying to queries via email and phone.

Questions can range from practical details regarding transport to issues relating to visas; so, you’ll need to develop expert product knowledge.

You will be a key pillar in delivering on ambitious goals for 2020. If you’re excited by building your career in a dynamic and entrepreneurial education company, we want to hear from you.

Main Duties

• Proactively engage with applicants by telephone, LiveChat, email and other platforms to meet student recruitment targets
• Ensure that direct enquiries and direct applications are converted via focused follow up activity
• Ability to establish and develop personable and valuable relationships with all key stakeholders for admissions including students, parents, career guidance counsellors, agencies and other schools
• To process all applications in line with the enrolment strategy to ensure that the database is consistently kept within SLA
• Where system data is not available, to respond to queries requesting such information from appropriate internal experts and amend / update system for future purposes as appropriate
• Provide excellent customer service demonstrating a high level of product knowledge
• Record the details of all recruitment activity after each call in our CRM system (Salesforce), ensuring a high degree of accuracy and giving clear visibility of results and the current recruitment pipeline
• Taking a lead on admissions for our satellite courses in India and Singapore including potential travel to support course delivery
• Creating marketing content e.g. written content for our mailing list, website and social media sites

Practical details

• Competitive salary + 10% Company Bonus scheme
• We have flexible working arrangement however this is a full-time position 
• A range of Company Benefits

Minimum requirements

• Graduate with a 2.1 degree or above
• Fast learner with attention to detail
• Commitment to a career in sales and goal-orientated
• Experience in a sales role within any organisation

Desirable attributes

• Experience in working in education 
• Experience with CRM
• Familiarity with Oxford, London, Cambridge as a city and Oxford Summer Courses products
• An excellent phone manner, a professional demeanour and the ability to conduct appropriate business correspondence via email

Disclaimer

Please note that only successful applicants will be contacted and that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Oxford Summer Courses is committed to safeguarding and protecting children. We check references and undertake enhanced Disclosure and Barring Service (DBS) checks to ensure all our staff are suitable to work with children.